How to activate and associate firewall PA410 to the inventory of strata logging instance

mavio018255 — Wed, 19 Nov 2025 01:27:16 GMT

yesterday I found that my PA410 has no logging service at management page for enable cloud logging.
and CLI have no command to support PSK code to add firewall to inventory of strata logging instance.
then copilot replied that it may need CSP provide OTP .
but I do not know the command to enter OTP and do not know where to generate OTP , because PSK is the only button, i find in app page of strata logging instance.

(view in My Videos)

Background:

Account selector choose vendor Oppo customer , it show activation button for strata cloud manager

after click activate for US region for my firewall located in hong kong , it has no response,
I did not enter any tenant and no cloud identity engine

common service button is disabled at hub page, can not access to associate with firewall

https://logging-service.apps.paloaltonetworks.com/dashboard
show
You are being redirected to Strata Cloud Manager to add devices to this tenant. If you have not activated Strata Cloud Manager, you can still add devices by navigating to Hub > Common Services > Device Associations.

below link still no privileges
https://stratacloudmanager.paloaltonetworks.com/settings/products

Insufficient Privileges
You do not have the privileges required to access this app. If you think this is an error, please contact your organization’s administrator to obtain the required privileges.

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topic How to activate and associate firewall PA410 to the inventory of strata logging instance in Strata Logging Service Discussions

How to activate and associate firewall PA410 to the inventory of strata logging instance