No Security Data Populating in AIOps

kaymorrison — Thu, 18 Apr 2024 18:34:33 GMT

I first created a new Tenet for a Customer Support Account, selected the Americas Region, and left the CDL instance blank.
I then associated the device in the Tenet view of the Hub by going to Common Services > Device Associations.
I waited 24 hours and the firewall was onboarded. It appears to be pulling Heath information - Metrics and Service Connections - but not pulling any Security information.
- Because of this, there is no information showing for any of the Security Posture Dashboards.
In the Tenet view of the hub, the AIOps instance is showing in Common Services > Tenet Management but not the Cortex Data Lake instance.
In the Support Account view, however, under Settings > Manage Apps, it's only showing the Cortex Data Lake Instance but not the AIOps instance. The CDL instance is showing an exclamation point under status and states "Status: Unavailable"
The customer does not have a CDL license so, the CDL instance is the free version.

Re: No Security Data Populating in AIOps

kaymorrison — Thu, 12 Oct 2023 19:07:41 GMT

The Security Data has began populating today. No clue why, there were no changes made on my end, but I'm happy it is fixed.