article 기술 지원 SLA 응답 시간 in 기타 관련 정보

article 기술 지원 SLA 응답 시간 in 기타 관련 정보 https://live.paloaltonetworks.com/t5/%EA%B8%B0%ED%83%80-%EA%B4%80%EB%A0%A8-%EC%A0%95%EB%B3%B4/%EA%B8%B0%EC%88%A0-%EC%A7%80%EC%9B%90-sla-%EC%9D%91%EB%8B%B5-%EC%8B%9C%EA%B0%84/ta-p/549519 <DIV class="lia-message-template-content-zone"> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">플래티넘 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" width="375px" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: 1.018in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.468in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><15 </SPAN><SPAN>분 </SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>30 </SPAN><SPAN>분</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3638in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>2 </SPAN><SPAN>시간</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">매주</P> </TD> </TR> </TBODY> </TABLE> <P> </P> <P>      </P> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">프리미엄 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0395in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.3152in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><1</SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>2 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2861in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: -apple-system; font-size: 10.5pt; color: #3e3e3e;">8 근무 시간</P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 10.5pt; color: #3e3e3e;">매주</P> </TD> </TR> </TBODY> </TABLE> <P> </P> <P>      </P> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">표준 지원 에디션 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0395in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.3152in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><2</SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2861in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><12 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: -apple-system; font-size: 10.5pt; color: #3e3e3e;"><48시간</P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 10.5pt; color: #3e3e3e;">매주</P> </TD> </TR> </TBODY> </TABLE> </DIV> </DIV> </DIV> </DIV> Mon, 17 Jul 2023 08:08:30 GMT yyu 2023-07-17T08:08:30Z 기술 지원 SLA 응답 시간 https://live.paloaltonetworks.com/t5/%EA%B8%B0%ED%83%80-%EA%B4%80%EB%A0%A8-%EC%A0%95%EB%B3%B4/%EA%B8%B0%EC%88%A0-%EC%A7%80%EC%9B%90-sla-%EC%9D%91%EB%8B%B5-%EC%8B%9C%EA%B0%84/ta-p/549519 <DIV class="lia-message-template-content-zone"> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">플래티넘 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" width="375px" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: 1.018in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.468in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><15 </SPAN><SPAN>분 </SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>30 </SPAN><SPAN>분</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3638in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>2 </SPAN><SPAN>시간</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD width="101.917px" style="background-color: white; vertical-align: top; width: .9993in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD width="124.74px" style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD width="147.01px" style="background-color: white; vertical-align: top; width: 1.3361in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">매주</P> </TD> </TR> </TBODY> </TABLE> <P> </P> <P>      </P> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">프리미엄 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0395in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.3152in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><1</SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>2 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2861in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: -apple-system; font-size: 10.5pt; color: #3e3e3e;">8 근무 시간</P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 10.5pt; color: #3e3e3e;">매주</P> </TD> </TR> </TBODY> </TABLE> <P> </P> <P>      </P> <P style="margin: 0in; margin-left: .375in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">표준 지원 에디션 고객</P> <DIV style="direction: ltr;"> <TABLE style="direction: ltr; border-collapse: collapse; margin-left: .3333in; border: 1pt solid #A3A3A3;" title="" border="1" summary="" cellspacing="0" cellpadding="0"> <TBODY> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0395in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">사례 심각도</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2458in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">초기 응답 시간</P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.3152in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 11.0pt;" lang="zh-CN">업데이트 응답 시간</P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S1 (</SPAN><SPAN>심각</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><2</SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>4</SPAN><SPAN>시간마다</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S2 (</SPAN><SPAN>높음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><4 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2861in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>영업일 기준</SPAN><SPAN> 1</SPAN><SPAN>일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S3 (</SPAN><SPAN>보통</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN><12 </SPAN><SPAN>시간</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-size: 11.0pt;" lang="zh-CN"><SPAN>3</SPAN><SPAN>영업일</SPAN></P> </TD> </TR> <TR> <TD style="background-color: white; vertical-align: top; width: 1.0201in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in;"><SPAN>S4 (</SPAN><SPAN>낮음</SPAN><SPAN>)</SPAN></P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2263in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: -apple-system; font-size: 10.5pt; color: #3e3e3e;"><48시간</P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> <P style="margin: 0in; font-family: Calibri; font-size: 10.5pt; color: #3e3e3e;"> </P> </TD> <TD style="background-color: white; vertical-align: top; width: 1.2576in; padding: 4pt 4pt 4pt 4pt; border: 1pt solid #A3A3A3;"> <P style="margin: 0in; font-family: 'Malgun Gothic'; font-size: 10.5pt; color: #3e3e3e;">매주</P> </TD> </TR> </TBODY> </TABLE> </DIV> </DIV> </DIV> </DIV> Mon, 17 Jul 2023 08:08:30 GMT https://live.paloaltonetworks.com/t5/%EA%B8%B0%ED%83%80-%EA%B4%80%EB%A0%A8-%EC%A0%95%EB%B3%B4/%EA%B8%B0%EC%88%A0-%EC%A7%80%EC%9B%90-sla-%EC%9D%91%EB%8B%B5-%EC%8B%9C%EA%B0%84/ta-p/549519 yyu 2023-07-17T08:08:30Z