topic Re: Error Generating API Key on PA-2020 with PAN 4.1.7 in Automation/API Discussions

Error Generating API Key on PA-2020 with PAN 4.1.7

ssala — Mon, 20 May 2013 03:32:34 GMT

I am trying to generate an API key on a PA-2020 running software version 4.1.7.

I have tried using the default admin user and also an admin user with read-only access specifically created for API.

in both cases i get the message:

<msg>

Authentication failed: Invalid username or password

</msg>

</result>

</response>

thanks.

SRA — Mon, 20 May 2013 15:47:24 GMT

are you able to login to the firewall WebUI with those same credentials?

ssala — Tue, 21 May 2013 00:03:20 GMT

i am able to logon directly via the WebUI on the firewall and access the dashboard with these same credentials

ksteves1 — Wed, 22 May 2013 17:18:34 GMT

you can run:

> tail follow yes mp-log authd.log

and try your request to see if there is any information that may show the issue.

ms.log, php.debug.log and appWeb.log can also have useful information when debugging API usage.