topic Re: Issue with disabling Global Protect client using API in Automation/API Discussions

Issue with disabling Global Protect client using API

gmurugan — Tue, 19 Jul 2022 15:24:04 GMT

When entering a valid request number and selecting the correct portal. API is returning

object(stdClass)#4 (2) {

["@attributes"]=> object(stdClass)#3 (1) {

["status"]=>

string(5) "error"

} ["msg"]=>

object(stdClass)#5 (1) {

["line"]=> string(32) "Command succeeded with no output"

}

}```

URL: https://panorama .gg.net/api/?type=op&cmd=<request><global-protect-portal><ticket><duration>30</duration><portal>gp1.gg.org</portal><request>E53F-E44E</request></ticket></global-protect-portal></request>&key=APIKEY

Re: Issue with disabling Global Protect client using API

dpeterson4 — Wed, 20 Jul 2022 14:03:17 GMT

Having the same issue and have a case open. So far no resolution.

Re: Issue with disabling Global Protect client using API

CBittig — Thu, 11 Aug 2022 17:03:21 GMT

https://panorama.foo.bar/api/?type=op&cmd=<request><global-protect-portal><ticket><duration>1439</duration><portal>GlobalProtect_Portal</portal><request>1234-ABCD</request><tpl>Mobile_User_Template</tpl></ticket></global-protect-portal></request>"

You need to add the tpl element to the API request. That's at least how I fixed it.

Cheers

Christoph

Re: Issue with disabling Global Protect client using API

wrigsp — Mon, 27 Feb 2023 18:04:20 GMT

This, I found out the hard way and saw that adding <tpl>Mobile_User_Template</tpl> in the API reference. We had been using a legacy Panorama from the start on PanOS 9.x so only needed to do this from 10.x I'd assume.