topic Re: Current method for requesting Application updates? in Automation/API Discussions

Current method for requesting Application updates?

ElvisPalombizio — Mon, 12 May 2014 21:13:14 GMT

Hi there,

So far, I haven't been able to find the correct method to submit packet captures to Palo Alto Networks for unknown applications. In my case, I'd like to post some captures for updates to the Bloomberg Professional software, but the email address for pro services doesn't accept inbound email from my address.

Any pointers?

Thanks all,

Elvis

Re: Current method for requesting Application updates?

tasonibare — Mon, 12 May 2014 22:13:29 GMT

Hello Elvis,

You can open a case with Support to submit the captures for the application to be updated.

Regards,

tasonibare

Re: Current method for requesting Application updates?

_slv_ — Tue, 13 May 2014 13:07:38 GMT

You can use this link http://researchcenter.paloaltonetworks.com/submit-an-application/

They will contact You and ask for pcap.

It could take few months (like in my case) - but it really working

So better use a support case.

Regards

Slawek

Re: Current method for requesting Application updates?

ElvisPalombizio — Tue, 13 May 2014 13:18:53 GMT

Thank you,