https://live.paloaltonetworks.com/t5/advanced-threat-prevention/01996968/m-p/443939#M1357 <P>The support case (01996968) was opened with a serial number which has a Premium Partner Support thus Palo Alto Networks advised to contact ASC partner (Authorized Support Center) to get support.</P> Thu, 28 Oct 2021 00:03:40 GMT ymiyashita 2021-10-28T00:03:40Z https://live.paloaltonetworks.com/t5/advanced-threat-prevention/01996968/m-p/443808#M1355 <P>Is there any update ? could not find the case at portal ? Can you navigate ?&nbsp;</P> Wed, 27 Oct 2021 15:45:14 GMT https://live.paloaltonetworks.com/t5/advanced-threat-prevention/01996968/m-p/443808#M1355 it.admins 2021-10-27T15:45:14Z https://live.paloaltonetworks.com/t5/advanced-threat-prevention/01996968/m-p/443939#M1357 <P>The support case (01996968) was opened with a serial number which has a Premium Partner Support thus Palo Alto Networks advised to contact ASC partner (Authorized Support Center) to get support.</P> Thu, 28 Oct 2021 00:03:40 GMT https://live.paloaltonetworks.com/t5/advanced-threat-prevention/01996968/m-p/443939#M1357 ymiyashita 2021-10-28T00:03:40Z