topic Re: Port 5060 Remains Blocked Despite Threat Exemption in Advanced Threat Prevention Discussions

Port 5060 Remains Blocked Despite Threat Exemption

Glenyvie — Wed, 09 Apr 2025 04:30:06 GMT

Port 5060 is still being blocked even after the security threat (Threat ID 40016) responsible for the block was added to the exemption list. We’ve already applied the threat exemption to the corresponding security policy, and also cleared the session browser for the specific IP address experiencing blocked traffic on port 5060. However, the issue still persists with the same result.

Re: Port 5060 Remains Blocked Despite Threat Exemption

mshekh — Wed, 09 Apr 2025 08:42:04 GMT

Hi @Glenyvie ,

Thanks for info, reverify the traffic logs and reason for traffic blocking also try to move the policy on top and do the test if security policy looks correct according to traffic logs.

Re: Port 5060 Remains Blocked Despite Threat Exemption

Glenyvie — Tue, 22 Apr 2025 02:54:44 GMT

Hi @mshekh ,

Thank you for your response. We already applied the adjustments you mentioned; however, the issue still persisted. After performing all necessary adjustments and validations, we decided to proceed with a firewall reboot. Following the reboot, port 500 started working again.

We are unsure why a reboot was required for this to take effect, as rebooting the firewall is generally not considered a best practice for resolving such issues.