Case #01083646: Unexpected behavior: WF-500 Failed to update content

jdearman — Fri, 08 Mar 2019 01:36:30 GMT

Disk-space on the WF-500 was full and conent updates have been failing. The commands below were used to resolve the issue:

delete wildfire-metadata update panup-all-wfmeta-<release>
request wf-content upgrade check
request wf-content upgrade download latest

After doing so when running the command: request wf-content upgrade install version latest

I have included an excerpt of the errror messsage below:

Details:Failed to update content with following message: 😧 ============== /opt/pancfg/mgmt/wfm-images/tmp/panup-all-wfmeta-1171-1372.tgz
😧 loading keyring from pubkeys in /opt/pancfg/var/lib/rpm/pubkeys/*.key
😧 couldn't find any keys in /opt/pancfg/var/lib/rpm/pubkeys/*.key
😧 loading keyring from rpmdb

Failed to install package panup-all-wfmeta-1171-1372.tgz
exiting with 255

Because of this issue WF contents are failing. This appears to be simliar to case # 01087603

Guidance with this issue would be appreciated.

Thanks,

Jason

Re: Case #01083646: Unexpected behavior: WF-500 Failed to update content

mivaldi — Wed, 03 Apr 2019 17:57:25 GMT

Please post this question in the SME Assist forum.

topic Case #01083646: Unexpected behavior: WF-500 Failed to update content in Advanced Threat Prevention Discussions

Case #01083646: Unexpected behavior: WF-500 Failed to update content

Re: Case #01083646: Unexpected behavior: WF-500 Failed to update content