topic Re: Carambis Driver Updater - False positive Virustotal in VirusTotal

Carambis Driver Updater - False positive Virustotal

carambis — Mon, 24 Jun 2019 10:45:03 GMT

Hello there,

I represent company ROSTPAY LTD which produces "Carambis Driver Updater" app https://www.carambis.com

We have report from our partners that your WildFire service marks our products as Malware - Generic.ml.
Could you please help me with submission?

You can download and check our software from https://www.carambis.com

We have CodeSigning Certificate "ROSTPAY LTD" and do not have any virus.

Appreciate your help.

Have a nice day.

carambis — Tue, 25 Jun 2019 11:52:52 GMT

File Hash SHA256: 21965c999cb0e485a36f057749c6894a19d00c2d097f3de89940e1c8afc429a5

Current VirustTotal Verdict: Generic.ml

Description: Our software complies with the policies of Google. https://www.google.com/about/software-principles.html

We wait answer.

carambis — Wed, 26 Jun 2019 15:01:07 GMT

How to report a false alarm to paloaltonetworks, only forum ?

carambis — Fri, 28 Jun 2019 08:02:59 GMT

Five days later

You can download and check our software.

False positive - Generic.ml

dparris — Fri, 12 Jul 2019 16:03:08 GMT

I have entered this file for further review

dparris — Fri, 12 Jul 2019 17:03:51 GMT

This file is no longer listed as Malware