VirusTotal Verdict Change Request for False Positive

brcook — Mon, 09 Sep 2019 13:47:13 GMT

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).

Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.

File Hash: <SHA256 hash>

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <verdict>

Description: <description>

Our team will update each submission to this discussion forum at the conclusion of their research into your claim.

Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.

topic VirusTotal Verdict Change Request for False Positive in VirusTotal

VirusTotal Verdict Change Request for False Positive