topic Re: False Positive Submission (generic.ml): Reimage in VirusTotal

False Positive Submission (generic.ml): Reimage

kns123 — Tue, 24 Sep 2019 00:59:46 GMT

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

File Hash:
MD5: CDCF4E9DDFAB62E17798A3037BEEDF25
SHA1: 5B27C7563613FE988965359056E30059FE90FD47
SHA256: A51F3EDDFB72645567C76BC04E1F321F6C7BBE27CFA80224A3FC4D7606D4D28E

Link to Virustotal report for the file:
https://www.virustotal.com/gui/file/a51f3eddfb72645567c76bc04e1f321f6c7bbe27cfa80224a3fc4d7606d4d28e/detection

Current VirusTotal Verdict:
Generic.ml

Description:
App Name: ReimagePlus
App Version: 1.8.9.8
Company Name: Reimage
Reimage is an advanced OS repair tool that cleans and corrects damaged Windows systems. Reimage uses its patented technology to compare between the healthy system and the user system. Reimage offers a Free Trial service for all users.
The file being flagged is a 32-bit dll component.

Thank you!

Re: False Positive Submission (generic.ml): Reimage

DaBone — Tue, 24 Sep 2019 20:19:43 GMT

I have put this file in for manual review.

Re: False Positive Submission (generic.ml): Reimage

DaBone — Wed, 25 Sep 2019 16:45:14 GMT

av hits for grayware /pup

Re: False Positive Submission (generic.ml): Reimage

kns123 — Wed, 25 Sep 2019 22:24:07 GMT

Thank you for checking. Will the flag be retained? Are there other steps needed to be performed in order to remove the classification, or is it only based on reputation?

Re: False Positive Submission (generic.ml): Reimage

dparris — Thu, 26 Sep 2019 14:18:43 GMT

This file is not listed as malicious by Palo Alto.

Re: False Positive Submission (generic.ml): Reimage

kns123 — Thu, 26 Sep 2019 20:15:57 GMT

Thank you for resolving. Have a nice day!