topic Re: Adobe Reader DC install being treated as a virus in VirusTotal

Adobe Reader DC install being treated as a virus

Carpetright — Mon, 22 May 2017 16:11:26 GMT

We have recently increased the level of security for wildfire and since then the firewall is blocking the installer for Adobe Reader DC and saying it has a virus Win32.WGeneric.lsaqu on it.

This is happening on different machines and we when we try and go to the official Adobe website using either IE or Chrome!

Anyone having this issue as well?

Thanks

Re: Adobe Reader DC install being treated as a virus

Kim_Marius — Tue, 23 May 2017 13:55:41 GMT

We get the same error for Adobe reader installer, and also for the flashplayer installer.

Re: Adobe Reader DC install being treated as a virus

Carpetright — Wed, 24 May 2017 11:15:03 GMT

Glad its not just us then, very annoying that they are marking the installs from Adobes official site as a virus!

I have found a work around which is to do the check for updates in Adobe reader (rather than going to the Adobe web site) and this will sometimes updates, but ideally want the download to work

Re: Adobe Reader DC install being treated as a virus

MertOzcan — Thu, 02 Feb 2023 08:59:22 GMT

Hi,

You can exclude adobe traffic with this format *.adobe.*

Because it comes with a few sites other than *.adobe.com.

Re: Adobe Reader DC install being treated as a virus

mivaldi — Tue, 07 Feb 2023 02:41:19 GMT

This is not related to a VirusTotal issue. This forum section is for non-customers reporting incorrect detections. Please open a Support case or post in the Threat Discussions section. Ref. https://live.paloaltonetworks.com/t5/threat-vulnerability-discussions/bd-p/Threat_Discussions