topic Re: Cisco Jabber - When connected to GP, calling starts having problems. in VirusTotal

Cisco Jabber - When connected to GP, calling starts having problems.

AfjalKhan — Fri, 15 May 2020 10:42:07 GMT

Hello, we have a HA setup of PA3220s running 9.0.6 software. We have zero issues with Jabber normally. Jabber does work outside thanks to Expressways in the DMZ. So it functions, including passing through the firewall, when not on GlobalProtect. Once connected to GP, however, chat still works but calling does not. I believe some calls go through but most do not.

I tested adding the Jabber exe to the split tunnel application exception list but that caused even more problems.

Has anyone dealt with getting these things to play nicely before?

Re: Cisco Jabber - When connected to GP, calling starts having problems.

mivaldi — Fri, 15 May 2020 16:59:51 GMT

This is a forum for non-customers to request WildFire reconsideration of malicious sample verdicts observed in VirusTotal, so it is not the right place to submit your question.

Please open a Support case to have your issue investigated.

Re: Cisco Jabber - When connected to GP, calling starts having problems.

OwenFuller — Thu, 21 May 2020 02:59:25 GMT

We had issues with GP and Jabber about a month ago. It seemed to explicitly affect people using Verizon iOS devices as hotspots. I was able to fix it by disabling the SIP ALG. It’s really simple—literally just a single checkbox. Worth a try. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEsCAK

Re: Cisco Jabber - When connected to GP, calling starts having problems.

JavierR — Wed, 23 Sep 2020 14:24:20 GMT

Hello, Have you solved this issue with Jabber? I'm currently experiencing the same thing with some calls working fine over GP and then others just ring, but you can leave a voicemail, then other just don't work at all, then all the sudden they can talk. I did make some changes in config to get it to this point, but still not working great. Thanks