topic Re: Company utility getting flagged as a virus in VirusTotal

Company utility getting flagged as a virus

BPSoftware — Mon, 19 Jul 2021 04:30:37 GMT

Hi Everyone, I have a utility written by my company and used by support staff to support customers. It is currently getting flagged as a virus, as I'm assuming its unsigned. Is there any chance at getting it removed from the blacklist ? or is it unlikely to happen ?

If it is possible, could someone let me know how ?

Re: Company utility getting flagged as a virus

dparris — Mon, 19 Jul 2021 14:49:16 GMT

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).

Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.

File Hash: <SHA256 hash>

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <verdict>

Description: <description>

Our team will update each submission to this discussion forum at the conclusion of their research into your claim.

Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.

Re: Company utility getting flagged as a virus

BPSoftware — Tue, 20 Jul 2021 06:52:13 GMT

Great, thanks Dparris. I'll do that tomorrow.