False Positive detections of our software ("generic.ml")

mferrari — Mon, 18 Sep 2017 13:43:42 GMT

Hello, I work at ISI Sviluppo Informatico SRL ( www [dot] isisviluppo [dot] it), we are a software development company.

We have one executable ( LauncherPlus.exe ), part of our software, that is detected as a virus by your product, but it's a false positive.

It get detected as "generic.ml"

Here you can find the report: .virustotal.com/en/file/4af4562464113e3274e3f0e6c18df0443e222d02fe8603c9626b85e5b5c895ef/analysis/1505730519/

Is there an email where I can send this file?

This executable is the updater of our software, so when the main software start, the LauncherPlus.exe is executed and it check for new versions. When a new version is found then LauncherPlus.exe update the main software, and then relaunch it.

Is it possible to fix the false positive detection issue?

Thank you for your support.

Best regards,

Massimiliano

Re: False Positive detections of our software ("generic.ml")

mivaldi — Mon, 04 Dec 2017 22:32:12 GMT

Submitted for FP verification.

topic False Positive detections of our software ("generic.ml") in VirusTotal

False Positive detections of our software ("generic.ml")

Re: False Positive detections of our software ("generic.ml")