topic Re: False Positive (Generic.ml) in VirusTotal

False Positive (Generic.ml)

joedeveloper — Fri, 08 Jul 2022 10:51:16 GMT

Hello Palo Alto Team,

Presently getting a false positive for an installer file from our vendor ClairVista LLC. https://www.clairvista.com/ Their product provides the ability for our employees/agents to interact with a remote hardware kiosk that our customers use. Please re-review this false positive.

Hash: 46e6216f97e5dced87bdfa664bad1123c419a223e997e39feb531f1ec868feda
File: StudioWebInstaller.exe

https://www.virustotal.com/gui/file/46e6216f97e5dced87bdfa664bad1123c419a223e997e39feb531f1ec868feda/detection

Re: False Positive (Generic.ml)

tsullivan7 — Fri, 08 Jul 2022 16:23:41 GMT

We are reviewing this issue.

Re: False Positive (Generic.ml)

joedeveloper — Fri, 08 Jul 2022 17:52:15 GMT

Thank you for reviewing.

Re: False Positive (Generic.ml)

tsullivan7 — Thu, 14 Jul 2022 15:53:03 GMT

It is now benign