topic Re: False positive reported in VirusTotal

False positive reported

ranf12 — Mon, 24 Apr 2023 12:52:54 GMT

File Hash: 8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8

Current VirustTotal Verdict: Generic.ml

Description: PrxWsRetry.exe –Retry mechanism we developed to retry sending failed transactions to a server

Re: False positive reported

tsullivan7 — Mon, 24 Apr 2023 16:50:57 GMT

Under review

Re: False positive reported

DaBone — Wed, 26 Apr 2023 01:35:07 GMT

File no longer seen as malware

Re: False positive reported

ranf12 — Sun, 30 Apr 2023 08:55:16 GMT

Thank you. File no longer seen as malware on Virustotal.

Our customer is using Cortex and this file was previously blocked. Will this update as non-malware impact also Cortex detection? Does the customer need to upgrade it?

Re: False positive reported

DaBone — Sun, 30 Apr 2023 20:37:41 GMT

This forum is for non-customers of Palo Alto Networks. If the customer has these concerns they need to open a case with TAC. This is not the place for customer's to submit these types of requests for FPs.