HelpDesk Viewer: False Positive

Santoshkumar_B — Thu, 13 Mar 2025 12:49:26 GMT

False positive has been detected for the HelpDeskViewer.exe. Please review.

File Hash: <276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd/detection>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotedesktop.com/remote-desktop-helpdesk/>

@DaBone @tsullivan7 Please let us know if more information is required.

topic HelpDesk Viewer: False Positive in VirusTotal

HelpDesk Viewer: False Positive