topic Re: False Positive in VirusTotal

False Positive

Santoshkumar_B — Tue, 04 Mar 2025 06:42:46 GMT

A false positive has been detected for RemotePC.exe. Please resolve this.

File Hash: <929803af7c4690cb6b282a05e503698ac5ea3fede9562eaa3ef5e11d17b4c264>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/929803af7c4690cb6b282a05e503698ac5ea3fede9562eaa3ef5e11d17b4c264/detection>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC allows you to access and manage your distant computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application installed on it. You can login to your office or home computer from anywhere, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.>

Website: https://www.remotedesktop.com/

Please let us know if more information is required.

Re: False Positive

Santoshkumar_B — Fri, 07 Mar 2025 12:41:06 GMT

@DaBone @tsullivan7 Please review.

Re: False Positive

DaBone — Fri, 07 Mar 2025 18:21:21 GMT

file submitted for review

Re: False Positive

DaBone — Sat, 08 Mar 2025 00:16:00 GMT

File no longer seen as malware

Re: False Positive

Santoshkumar_B — Thu, 13 Mar 2025 06:39:40 GMT

@DaBone Thank you for the assistance.

We have another product with a 'False Positive' report. Please look into it.

Application : <HelpDeskViewer.exe>

File Hash: <276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd/detection>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotedesktop.com/remote-desktop-helpdesk/>

Please let us know if more information is required.

Re: False Positive

DaBone — Sat, 15 Mar 2025 01:08:35 GMT

start a new thread please.

also note, that this forum is for none Palo Alto Networks customers; as such there is no SLA for these posts. We get to them as time allows.

If you have PAN customers that are seeing these issues, you can always have them open a ticket with us and we can work with them on these matters.