topic Re: False postive on https://app.wavecnct.com/ in VirusTotal

False postive on https://app.wavecnct.com/

max-wavecnct — Tue, 25 Mar 2025 21:10:16 GMT

Hi there, we are not Palo Alto Networks customers but some of our customers are and they are getting false positives on our domain https://app.wavecnct.com/. When checking with https://urlfiltering.paloaltonetworks.com/query/ , I see that we are categorized as an high risk website.

Please advise on how we can go about getting this resolved.

Re: False postive on https://app.wavecnct.com/

DaBone — Wed, 26 Mar 2025 17:32:20 GMT

This forum is for files that may have an incorrect verdict. For URLs, your customers can open a case with us so that we can investigate this issue.

Re: False postive on https://app.wavecnct.com/

max-wavecnct — Wed, 26 Mar 2025 18:20:46 GMT

Hi,

Support has declined to create a case for me because I am not a Palo Alto customer, even though this issue is affecting multiple customers, not just one.