Report False positive

everaldomafra — Thu, 03 Apr 2025 10:47:16 GMT

Current VirustTotal Verdict: Generic.ml

Description: This application is used to update some Softexpert applications on the user's computer.

Re: Report False positive

malrihani — Wed, 09 Apr 2025 10:15:38 GMT

Hi Everaldomafra,
Thank you for reporting the false positive.
In General, the customer is advised to follow the below article which has all the scenarios, i.e.: your scenario is 1, where our wildfire had the file as malicious. a verdict change request following scenario 1 would solve the issue automatically.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC

Now the issue is resolved, it will need a 24 to 48 hours to be reflected in the daily content updates. you can track the status by adding the hash to threatvault.
https://threatvault.paloaltonetworks.com?query=512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698