False Positive: HelpDesk Viewer.

Santoshkumar_B — Fri, 23 May 2025 05:47:59 GMT

A false positive has been detected for HelpDeskViewer.exe.

File Hash: <ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290/details>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotedesktop.com/remote-desktop-helpdesk/>

Please let us know if more information is required.

Please resolve this. @tsullivan7 @DaBone

Re: False Positive: HelpDesk Viewer.

Santoshkumar_B — Tue, 27 May 2025 05:08:23 GMT

@tsullivan7 @DaBone Please resolve.

Please let us know if any information is required.

Re: False Positive: HelpDesk Viewer.

DaBone — Tue, 27 May 2025 17:10:59 GMT

file submitted for review

Re: False Positive: HelpDesk Viewer.

DaBone — Tue, 27 May 2025 17:37:30 GMT

File no longer deemed malware

Re: False Positive: HelpDesk Viewer.

Santoshkumar_B — Wed, 28 May 2025 04:53:48 GMT

Thank you @DaBone

topic Re: False Positive: HelpDesk Viewer. in VirusTotal

False Positive: HelpDesk Viewer.

Re: False Positive: HelpDesk Viewer.

Re: False Positive: HelpDesk Viewer.

Re: False Positive: HelpDesk Viewer.

Re: False Positive: HelpDesk Viewer.