False Positive: HelpDesk Viewer

Santoshkumar_B — Tue, 05 Aug 2025 14:10:31 GMT

A false positive has been detected for HelpDeskViewer.exe. Please resolve this.

File Hash: <57385599155a53e0c6c504eb5d3f09160005e7c2159ad1d144169d305272245c>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/57385599155a53e0c6c504eb5d3f09160005e7c2159ad1d144169d305272245c/details>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotedesktop.com/remote-desktop-helpdesk/>

Please let us know if more information is required. @DaBone

Re: False Positive: HelpDesk Viewer

DaBone — Tue, 05 Aug 2025 18:30:07 GMT

File submitted for review

Re: False Positive: HelpDesk Viewer

DaBone — Tue, 05 Aug 2025 20:26:17 GMT

File no longer deemed malware

Re: False Positive: HelpDesk Viewer

Santoshkumar_B — Wed, 06 Aug 2025 06:00:31 GMT

Thank you @DaBone

topic Re: False Positive: HelpDesk Viewer in VirusTotal

False Positive: HelpDesk Viewer

Re: False Positive: HelpDesk Viewer

Re: False Positive: HelpDesk Viewer

Re: False Positive: HelpDesk Viewer