False positive : HelpDesk Viewer

Santoshkumar_B — Mon, 19 Jan 2026 05:56:49 GMT

A false positive has been detected for HelpDeskViewer.exe.

File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/details>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotepc.com/remote-desktop-helpdesk/>

Please let us know if more information is required.

@vt-pan-false-positive@paloaltonetworks.com

Re: False positive : HelpDesk Viewer

Santoshkumar_B — Thu, 22 Jan 2026 05:43:24 GMT

Kindly look into this issue.

@DaBone @tsullivan

topic Re: False positive : HelpDesk Viewer in VirusTotal

False positive : HelpDesk Viewer

Re: False positive : HelpDesk Viewer