topic Re: False Positive request for RemotePC HelpDesk Viewer in VirusTotal

False Positive request for RemotePC HelpDesk Viewer

Sebin_Idr — Wed, 28 Jan 2026 06:53:20 GMT

A false positive has been detected for HelpDeskViewer.exe.

File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

Website: <https://www.remotepc.com/remote-desktop-helpdesk/>

Please let us know if more information is required.

Re: False Positive request for RemotePC HelpDesk Viewer

Sebin_Idr — Thu, 29 Jan 2026 04:33:09 GMT

Hi All,

Can I get an update on this please. Our customers are reporting issue with VT for Palo Alto's feedback.

Re: False Positive request for RemotePC HelpDesk Viewer

DaBone — Fri, 01 May 2026 17:49:47 GMT

Hello, this forum is for non-PAN customers, thus there is no SLA here. I wanted to update the post here that this verdict was updated 2 days after your initial post creation here. File is seen as benign.