https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1253398#M3149 <P>creating multiple posts for the same file doesn't expedite resolution.&nbsp; See this post for resolution:<BR /><A href="https://live.paloaltonetworks.com/t5/virustotal/false-positive-request-for-remotepc-helpdesk-viewer/td-p/1246810" target="_blank">https://live.paloaltonetworks.com/t5/virustotal/false-positive-request-for-remotepc-helpdesk-viewer/td-p/1246810</A></P> Fri, 01 May 2026 17:52:33 GMT DaBone 2026-05-01T17:52:33Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1243955#M3093 <P>A false positive has been detected for HelpDeskViewer.exe.&nbsp;</P> <P>&nbsp;</P> <P>File Hash: &lt;<SPAN>c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264</SPAN>&gt;</P> <P>Link to Virustotal report for the file: &lt;<A href="https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/detection" target="_blank">https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/detection</A>&gt;</P> <P>Current VirustTotal Verdict: &lt;<SPAN>Generic.ml</SPAN>&gt;</P> <P>Description: &lt;<SPAN>RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.</SPAN>&gt;</P> <P>&nbsp;</P> <P>Website: &lt;<A href="https://www.remotepc.com/remote-desktop-helpdesk/" target="_blank">https://www.remotepc.com/remote-desktop-helpdesk/</A>&gt;</P> <P>&nbsp;</P> <P>Please let us know if more information is required.</P> <P>&nbsp;</P> <P>Please resolve this.&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538">@tsullivan7</a>&nbsp; <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097">@DaBone</a>&nbsp;&nbsp;&nbsp;</P> Tue, 16 Dec 2025 06:07:42 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1243955#M3093 Santoshkumar_B 2025-12-16T06:07:42Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244133#M3094 <P>Please check this issue.</P> <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538">@tsullivan7</a>&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097">@DaBone</a>&nbsp;</P> Thu, 18 Dec 2025 09:13:47 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244133#M3094 Santoshkumar_B 2025-12-18T09:13:47Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244635#M3096 <P>Please check this issue. Customers have been complaining about this.</P> <P><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538" target="_blank">@tsullivan7</A>&nbsp;<A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097" target="_blank">@DaBone</A>&nbsp;</P> Thu, 25 Dec 2025 11:28:35 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244635#M3096 Santoshkumar_B 2025-12-25T11:28:35Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244717#M3097 <P>Please check this issue. Customers have been complaining about this.</P> <P><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538" target="_blank" rel="noopener">@tsullivan7</A>&nbsp;<A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097" target="_blank" rel="noopener">@DaBone</A>&nbsp;</P> Mon, 29 Dec 2025 08:56:02 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244717#M3097 Santoshkumar_B 2025-12-29T08:56:02Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244763#M3098 <P>Please check this issue.</P> <P><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538" target="_blank">@tsullivan7</A>&nbsp;<A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097" target="_blank">@DaBone</A>&nbsp;</P> Wed, 31 Dec 2025 05:36:56 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244763#M3098 Santoshkumar_B 2025-12-31T05:36:56Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244779#M3099 <P>Please look into this issue.</P> <P><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538" target="_blank">@tsullivan7</A>&nbsp;<A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097" target="_blank">@DaBone</A>&nbsp;</P> Fri, 02 Jan 2026 09:59:47 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244779#M3099 Santoshkumar_B 2026-01-02T09:59:47Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244854#M3101 <P><SPAN>Please check and resolve the issue.</SPAN></P> <P><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/62538" target="_blank">@tsullivan7</A><SPAN>&nbsp;&nbsp;</SPAN><A href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/46097" target="_blank">@DaBone</A><SPAN>&nbsp;&nbsp;&nbsp;</SPAN></P> Mon, 05 Jan 2026 06:19:50 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1244854#M3101 Santoshkumar_B 2026-01-05T06:19:50Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1246838#M3116 <P><SPAN>Kindly check and resolve the issue.</SPAN></P> Wed, 28 Jan 2026 09:53:57 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1246838#M3116 Santoshkumar_B 2026-01-28T09:53:57Z https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1253398#M3149 <P>creating multiple posts for the same file doesn't expedite resolution.&nbsp; See this post for resolution:<BR /><A href="https://live.paloaltonetworks.com/t5/virustotal/false-positive-request-for-remotepc-helpdesk-viewer/td-p/1246810" target="_blank">https://live.paloaltonetworks.com/t5/virustotal/false-positive-request-for-remotepc-helpdesk-viewer/td-p/1246810</A></P> Fri, 01 May 2026 17:52:33 GMT https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml-helpdesk-viewer/m-p/1253398#M3149 DaBone 2026-05-01T17:52:33Z