topic False Positive Report (generic.pup) in VirusTotal

False Positive Report (generic.pup)

IanKnigston — Thu, 30 Mar 2017 10:11:21 GMT

Dear Sirs,

My name is Ian and I represent TweakBit. We have recently released a new version of our products and it is detected by you as “generic.pup”. Please help us to solve this issue asap.

DriverUpdater

generic.pup - http://downloads.tweakbit.com/en/pc-repair/ppc/stub/pc-repair-setup.exe
generic.pup - http://downloads.tweakbit.com/en/pc-repair/source/velis/stub/pc-repair-setup.exe
generic.pup - http://downloads.tweakbit.com/en/pc-repair/aff/stub/pc-repair-setup.exe

All files are here: https://www.dropbox.com/sh/xrmu3oo6nv6j0kp/AADIOyOMdIvHSAaKrjqgHuLqa?dl=0

Looking forward to your reply.

Re: False Positive Report (generic.pup)

goku123 — Thu, 30 Mar 2017 17:45:14 GMT

Hello,

All the links provided returned either a 429 or 503 HTTP error when accessed from a sandbox.

Can you please provide the information for each file in the following format, this will make it easier to process the request:

File Hash: <hash>

Current Virustotal Verdict: <verdict>

Link to Virustotal for the file: <link>

Description: <description>

Re: False Positive Report (generic.pup)

IanKnigston — Wed, 26 Apr 2017 12:21:58 GMT

Hi,

Sorry for delay. Please help us to solve our problem. Your antivirus detect our programs as virus. Please remove false-positive detects (generic.pup) from our programs

File Hash: 1f82a631c1ecb909dfaceb9ae672d6fbc8e0afb2bf9730047b94bb6d8e95f246

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/1f82a631c1ecb909dfaceb9ae672d6fbc8e0afb2bf9730047b94bb6d8e95f246/analysis/1493204680/

Description: False positive detection in pc-repair-setup.exe with Palo Alto Networks definition version 20170426 on VirusTotal.

Link to download: https://tweakbit.com/pc-repair/

File Hash: d273034ee352811396674829b7cc1ac566fc3f69589e0fb5303126e608c9b80e

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/d273034ee352811396674829b7cc1ac566fc3f69589e0fb5303126e608c9b80e/analysis/1493207936/

Description: False positive detection in fix-my-pc-setup.exe with Palo Alto Networks definition version 20170426 on VirusTotal.

Link to download: https://tweakbit.com/fix-my-pc/

File Hash: 8fe14e0a5a74101cdaff2ee8caa3d518a67451deab3c39894a0efbd103ed0930

Current VT Verdict: generic.pup