topic Re: False Positive Removal Request in VirusTotal

False Positive Removal Request

CompuClever — Thu, 30 Mar 2017 02:46:53 GMT

Greetings,

We have checked our software on VirusTotal and see false positive detections (generic.pup).

File Hash: b3dee21b8f7f4e7c6d37c70bb37222ffa4415c7e0fe61ace1a22cd2b60a3c8cc
Current VT Verdict: generic.pup
Description: False positive detection in pctuneupmaestro_setup.exe with Palo Alto Networks definition version 20170328 on VirusTotal.

The latest report from VT:

https://www.virustotal.com/en/file/b3dee21b8f7f4e7c6d37c70bb37222ffa4415c7e0fe61ace1a22cd2b60a3c8cc/analysis/

We think it is a false positive and therefore request that you either remove our program from this categorization or provide us with reasons/evidences of your previous decision.

We are Microsoft Silver Application Development Partner and an Intel Premium Elite Software Partner. We strive to provide innovative, effective, and clean software to all of our users. Nevertheless, if there exists issues or behaviors in our software that resulted in your categorization of our application as PUP, let's learn about them and correct the issues as soon as possible.

Regards,

Rosalie

Re: False Positive Removal Request

reaper — Thu, 30 Mar 2017 07:43:42 GMT

moved the discussion topic to the VirusTotal board

seems there is a similar request outstanding with MalwareBytes https://forums.malwarebytes.com/topic/169180-false-positive-removal-request-compuclever/

Re: False Positive Removal Request

goku123 — Thu, 30 Mar 2017 18:00:33 GMT

This sample has been submitted for review.

Re: False Positive Removal Request

goku123 — Fri, 31 Mar 2017 03:00:40 GMT

This has been resolved.

https://www.virustotal.com/en/file/b3dee21b8f7f4e7c6d37c70bb37222ffa4415c7e0fe61ace1a22cd2b60a3c8cc/analysis/1490929100/