topic False Positive in VirusTotal

False Positive

crachor — Mon, 06 Aug 2018 14:19:49 GMT

Hello,

please whitelist our software.

Name: ExplorerService.exe
Detection name: generic.ml
SHA-256: a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6
https://www.virustotal.com/#/file/a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6/detection

Thank you.

dparris — Mon, 06 Aug 2018 20:23:12 GMT

I have submitted your hash for verdict change. I will contact you when it has been analyzed.

We do not whitelist files, we only analyze them and if they are not seen to be malicious we will change the verdict of the file.

dparris — Tue, 07 Aug 2018 18:27:32 GMT

This sample is no longer filed as malicious.