False Positive Submission (generic.ml)

ShaunGreen — Tue, 07 Aug 2018 13:01:11 GMT

Hello,

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

We would like to clear these detections as soon as possible.

These are the details of the files currently being flagged by Palo Alto:

File Name: uninst.exe

MD5: b2e8120cd3bf162fab31bf61dd584ec4

SHA1: 354a0900c00a033c31807e53b7472ede7891c479

SHA256: 6c65cde6f7c6131913f8d1ec704002e7da244039b732f26e24854648629bff7c

File Name: uninst.exe

MD5: ac819275de7abca786dd3431915a7f66

SHA1: 4359dae16831196684bcf58e59a9348fc1815139

SHA256: 2af226c9d5bc3c9ebbf89c3c3c0dda597dfdaa9a583dfbb3d134cb05834aed10

File Name: engine.dll

MD5: 4878bc8543b9eacf1974c7ac86c65d7b

SHA1: c28ca0fe5329c9a0a67d2d0d60df7470c10bc71b

SHA256: c18ef7f8dcd5acc48aeeb2d1fcc8b89f38f2f5fde0d6e9a20e4b5ab6f43df409

Please let me know what we need to do in order to clear our software files in Palo Alto virus definitions.

Thank you,

Shaun Green

Re: False Positive Submission (generic.ml)

dparris — Tue, 07 Aug 2018 18:55:30 GMT

I have submitted these hashes for manual review.

dparris — Fri, 10 Aug 2018 20:48:01 GMT

These files are no longer listed as malicious.