topic Re: False Positive Submission (generic.ml) in VirusTotal

False Positive Submission (generic.ml)

kns123 — Wed, 13 Mar 2019 00:10:53 GMT

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

Virustotal link:
https://www.virustotal.com/#/file/5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f/detection
Currently detected as: generic.ml

Filename: REI_Engine32.dll
Company Name: Reimage

MD5: bd36bb8971176b63a685d9c019a19355
SHA1: 5643c4bb3947613cde771725588bacac6882cfbb
SHA256: 5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f

The 32bit counterpart of one of the engine dll (64bit SHA256 is 8FE55D3432303C77277B9EF05FF8E4D6F68B8627D6B95D2401699BD6AA5C3D6A)

App landing page: https://www.reimageplus.com/

Kindly assist in removing detection and whitelisting the app. Thank you.

Re: False Positive Submission (generic.ml)

DaBone — Thu, 14 Mar 2019 15:07:21 GMT

Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.

File Hash: <hash>

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <verdict>

Description: <description>

Re: False Positive Submission (generic.ml)

kns123 — Thu, 14 Mar 2019 18:51:43 GMT

Hi, updated:

File Hash:
MD5: bd36bb8971176b63a685d9c019a19355
SHA1: 5643c4bb3947613cde771725588bacac6882cfbb
SHA256: 5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f

Link to Virustotal report for the file:
https://www.virustotal.com/#/file/5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f/detection

Current VirusTotal Verdict:
generic.ml

Description:

Filename: REI_Engine32.dll
Company Name: Reimage
This is a 32bit counterpart of one of their engine dll (64bit SHA256 is 8FE55D3432303C77277B9EF05FF8E4D6F68B8627D6B95D2401699BD6AA5C3D6A)

Thank you!

Re: False Positive Submission (generic.ml)

tdavault — Fri, 15 Mar 2019 21:07:02 GMT

Hello,

Your file has been submitted for review.

Re: False Positive Submission (generic.ml)

tdavault — Mon, 18 Mar 2019 18:57:25 GMT

Hello,

The verdict for this file has been changed to benign.