topic Re: False Positive Removal Request in VirusTotal

False Positive Removal Request

bobdaley — Wed, 27 Mar 2019 14:42:55 GMT

Hello,

unfortunately, you are doing it again. Our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).

Please check the password protected zip file with one Win32 executable (our web update):
https://www.setupbuilder.com/falsepositives/wud_sb100_6195_dev.zip

Password for the ZIP file is “false” (without quotes).

This is the VirusTotal report:
https://www.virustotal.com/gui/file/966aa3f01f54eb7e504bdc33743835167af75f530af85307c3d2374a92e2caa0/detection

Thank you for your help.

Best Regards
Robert Daley
SetupBuilder Support

Re: False Positive Removal Request

nigelswift — Wed, 27 Mar 2019 17:40:06 GMT

Hey Bob,

Apologies for that. I've submitted the change request. Let's see if we get one more and I'll see if I can investigate further as to why this keeps happening.

Re: False Positive Removal Request

nigelswift — Wed, 27 Mar 2019 22:25:01 GMT

Just a heads up just got confirmation the sample is now correctly showing as benign.