https://live.paloaltonetworks.com/t5/general-topics/does-palo-alto-networks-support-actually-exist/m-p/442071#M100061 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/197187">@uzimmermann</a>,</P> <P>Call queues can lead to extended hold times and I wouldn't personally cold call in an issue. Open a ticket on the support portal and assign it the proper priority and wait for a call back. If a ticket is actually high priority then call in with the open ticket and you'll usually be routed faster. Your account manager can also escalate internally if necessary in an outage situation.&nbsp;</P> Wed, 20 Oct 2021 01:44:36 GMT BPry 2021-10-20T01:44:36Z https://live.paloaltonetworks.com/t5/general-topics/does-palo-alto-networks-support-actually-exist/m-p/441988#M100057 <P>Nobody will answer their phones. Several attempts to call support only leads to hours on hold, nobody ever answers.</P> <P>&nbsp;</P> Tue, 19 Oct 2021 20:10:01 GMT https://live.paloaltonetworks.com/t5/general-topics/does-palo-alto-networks-support-actually-exist/m-p/441988#M100057 uzimmermann 2021-10-19T20:10:01Z https://live.paloaltonetworks.com/t5/general-topics/does-palo-alto-networks-support-actually-exist/m-p/442071#M100061 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/197187">@uzimmermann</a>,</P> <P>Call queues can lead to extended hold times and I wouldn't personally cold call in an issue. Open a ticket on the support portal and assign it the proper priority and wait for a call back. If a ticket is actually high priority then call in with the open ticket and you'll usually be routed faster. Your account manager can also escalate internally if necessary in an outage situation.&nbsp;</P> Wed, 20 Oct 2021 01:44:36 GMT https://live.paloaltonetworks.com/t5/general-topics/does-palo-alto-networks-support-actually-exist/m-p/442071#M100061 BPry 2021-10-20T01:44:36Z