topic Re: GP issue with IOS device in General Topics

GP issue with IOS device

Vijaygvasan — Thu, 21 Oct 2021 13:07:08 GMT

We are facing issue with connectivity using GP in I Phone devices.

We are getting the below error.

gateway apple T the network connection is unreachable or the gateway is responsive check the network connection and reconnect

We tried installing new set of certificate with pkcs format on iPhone yet it is not working.

We checked the Monitor log where the portal login was successful but we got the above error.

What could be the issue with that. Current IOS is 14 and the GP is under 5.2.

This was working fine two days back after the certificate got expired we renewed the certificate but not able to connect to internal network.

Cheers.

Re: GP issue with IOS device

BPry — Fri, 22 Oct 2021 00:44:59 GMT

@Vijaygvasan,

When you say you aren't able to connect to the internal network, are you saying that you can't connect to the VPN on these devices at all or that you aren't able to connect while on your LAN? Have you verified that the new certificate is actually considered valid by the device?

Re: GP issue with IOS device

Vijaygvasan — Fri, 22 Oct 2021 05:03:19 GMT

Hi, We have checked the certificate under iphone settings where the profile is verified.

We are able to se the successful login message in the monitor global protect tab but we are getting below error after we provide our username and password.

Please find the details below.

10/21/2021 11:39:37:671 [Info ]: GlobalProtect service started (client version: 5.2.x, OS version: Apple iOS 14.x).
10/21/2021 11:39:40:800 [Info ]: Portal login completed with address x.x.x.x and conect method of on-demand.
10/21/2021 11:39:40:806 [Info ]: Network discovery started.
10/21/2021 11:39:41:483 [Error]: Gateway Apple T: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect.

The device is getting authenticated but not able to connect with internal network

Re: GP issue with IOS device

Abdul-Fattah — Fri, 22 Oct 2021 07:36:17 GMT

@Vijaygvasan make sure also that the certificate is fully trusted on IOS devices, under General>About> Certificate Trust settings.

Re: GP issue with IOS device

Vijaygvasan — Fri, 22 Oct 2021 09:03:16 GMT

The Same certificate is working as expected in both Android device and windows machine. But when it comes to IPhone it is not working. Also above screenshot shows that the certificate is verified

Re: GP issue with IOS device

Abdul-Fattah — Fri, 22 Oct 2021 09:51:46 GMT

@Vijaygvasan you will need to activat this also

Re: GP issue with IOS device

Vijaygvasan — Fri, 22 Oct 2021 11:36:31 GMT

Will this be inside more details tab?? Or can you guide me where i could find the above mentioned certificate trust setting

Re: GP issue with IOS device

Abdul-Fattah — Fri, 22 Oct 2021 12:25:46 GMT

under Settings>General>About> Certificate Trust settings.

Re: GP issue with IOS device

Vijaygvasan — Wed, 27 Oct 2021 08:15:10 GMT

I cannot find the particular detail in the place. Also the IOS is 14.8 the GP version is 5.2.x

May i know the requirements for creating the certificate for IOS in PA.

Re: GP issue with IOS device

Abdul-Fattah — Wed, 27 Oct 2021 11:43:07 GMT

i would like to suggest that you look for the solution on IOS websites also,

this could be a good start point:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HB5rCAG
https://support.apple.com/en-us/HT204477

Re: GP issue with IOS device

sthangasamy — Wed, 22 Mar 2023 19:41:57 GMT

@Vijaygvasan - Wondering what was the solution for this issue. We are encountering something very similar in our GP infrastructure as well

RE: GP issue with IOS device

HilineISP_Tech — Fri, 31 Mar 2023 04:36:14 GMT

I have the same symptoms now. If the problem is solved, please share the solution !! plz~

Re: GP issue with IOS device

Senibo — Thu, 11 Jul 2024 10:55:29 GMT

Please what's the solution to this issue as i face same issue with IOS not connecting to Global Protect but Android connects without issues.

Re: GP issue with IOS device

mclendol — Thu, 30 Jan 2025 16:03:10 GMT

I am also having this issue, but on only some iPhones. I've even gone so far to register two cellphones to myself and I have one iPhone that works and one that doesn't