topic Re: Unable to select Asset when opening a support case in General Topics

Unable to select Asset when opening a support case

STESOC — Tue, 26 Oct 2021 01:08:28 GMT

I am unable to select Asset when I am opening a case on the Support portal even though the account is Super User. Kindly advise.

Re: Unable to select Asset when opening a support case

kiwi — Tue, 26 Oct 2021 10:35:56 GMT

Hi @STESOC ,

It seems silly but maybe you didn't fill out the required fields or selected any tags ?

If you're using the Get Help feature through the CSP then you'll need to fill out all the mandatory fields and select tags before the "Find and Select Asset" button becomes active.

Hope this helps,

-Kiwi.

Re: Unable to select Asset when opening a support case

CLindler — Tue, 26 Oct 2021 13:30:04 GMT

I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Brave, Edge, and Chrome.

Re: Unable to select Asset when opening a support case

Umid — Wed, 13 Jul 2022 09:33:21 GMT

someone get this error? how to resolve it? Cannot open tikkets

Re: Unable to select Asset when opening a support case

WtrN06 — Wed, 10 Aug 2022 13:35:45 GMT

Yes, I'm having the same issue.

The list of products is shown, but none can be selected to proceed.

I'm using MS Edge.

Re: Unable to select Asset when opening a support case

Itreg-Network — Wed, 07 Sep 2022 09:44:48 GMT

i have the same issue and check with two browser firefox-chrome

Re: Unable to select Asset when opening a support case

kiwi — Wed, 07 Sep 2022 14:03:12 GMT

Hi @WtrN06 ,

It looks like you have backline support.

Please reach out to your ASC 'Westcon' to open support cases.

Best,

-Kiwi,

Re: Unable to select Asset when opening a support case

kiwi — Wed, 07 Sep 2022 14:09:17 GMT

Hi @Itreg-Network ,

It looks like you have backline support.

Please reach out to your ASC to open a support case.

Best,

Kiwi.

Re: Unable to select Asset when opening a support case

bmaxisback — Mon, 18 Sep 2023 18:02:19 GMT

I can switch accounts between the device owner and the ASC (Premium Partner).
I can see the asset listed under both accounts, but I cannot select the asset (serial number) to create a case.
I have the same issue logged in as the device owner account or the ASC (Premium Partner).