topic User mapping not happening properly in General Topics

User mapping not happening properly

Vijaygvasan — Fri, 29 Oct 2021 06:36:27 GMT

We have recently added a user in the server list.

We are able to see the user in LDAP but when it comes to firewall we are not able to see the user in security policy.

When i checked the user with following command

show user ip-user-mapping all | match user name

I am not able to find that user as well.

As a trouble shooting can i restart the user mapping software at firewall end and check?

Cheers

Abdul-Fattah — Fri, 29 Oct 2021 08:38:07 GMT

resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again.

you can try to refresh the group-mapping:

refresh: debug user-id refresh group-mapping

reset: debug user-id reset group-mapping

if it does not work, also you ca try to refresh the user-ip-mapping agent:

for certain IP: debug user-id refresh user-id ip (ip) agent (Agent-name)

for certain agent, : debug user-id refresh user-id (Agent-name).

for all agents : debug user-id refresh user-id all.

Vijaygvasan — Fri, 29 Oct 2021 11:54:19 GMT

Thanks for sharing the insights

Cheers