topic Re: Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent' in General Topics

Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

fhewiufhwefhwe — Sat, 17 Jul 2021 11:28:22 GMT

I received SYSTEM ALERT : high : Retrieving Content 'GPclient' info failed with error 'No updates ..

The detailed description is Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

Anyone know how what changes need to be made to avoid this error?

Re: Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

kiwi — Thu, 22 Jul 2021 17:15:59 GMT

That alert means there is No new GPclient updates available for the download. However, when the firewall retrieves the updates and if it does not find any update it throws the error but if the update is available it will be downloaded.

This behavior is completely expected so you can rest assured this will not impact the network in anyways.

You can disable the Dynamic Update for GlobalProtect Clientless VPN under
Device > Dynamic updates > GlobalProtect Clientless VPN > schedule -- None.

Hope it helps !

-Kiwi

Re: Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

fhewiufhwefhwe — Thu, 22 Jul 2021 17:33:51 GMT

Thanks, I will explicitly filter that out from the high priority alerts that get email forwarded to me. Not sure why it isn't an informational alert.

Re: Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

MDryden — Fri, 23 Jul 2021 14:53:09 GMT

I'm experiencing the same annoyance. How are you filtering those from the logs? Disabling the auto-update is not a good solution.

Edit: Nevermind, I figured it out. For anyone else who has the same problem, the filter I used in Device > Log Settings > System is:
((severity eq critical) or (severity eq high)) and not (description contains 'No updates available')

Re: Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

DigitalZuLu — Tue, 09 Nov 2021 13:37:40 GMT

Logged in just to thank you for sharing the information. Too many times the answer is "never mind figured it out". You saved me a lot of time and was the right answer for my situation.