GP VPN agent issue

VishnuPS — Mon, 15 Nov 2021 11:16:11 GMT

Hi Team,

We have a setup like GP VPN and cisco duo.

When a user is trying to connect to GP it will send a request to the cisco duo and once the cisco duo will approve the connection, the user will access the GP.

One of our system is not working properly. It will give the error "Unable to establish the connection and please restart your computer".

All other systems are running GP is good and only this one system(windows 10) having the issue.

Kindly let us know what and all troubleshooting steps we need to follow for the firewall/GP perspective.

Regards,

Vishnu

Re: GP VPN agent issue

batd2 — Tue, 16 Nov 2021 09:39:30 GMT

@VishnuPS Here is very detailed troubleshooting guide: Troubleshooting GlobalProtect - Knowledge Base - Palo Alto Networks

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GP VPN agent issue

Re: GP VPN agent issue