topic Re: Unable to log case in General Topics

Unable to log case

jagannathkale — Fri, 19 Nov 2021 10:14:47 GMT

I am going to raise a case but when I get to the section of selecting the asset affected there are no tick boxes next to any of the assets. The filtering dropdowns on the columns also appear to be missing the images however these options do still work.

Re: Unable to log case

LAYER_8 — Fri, 19 Nov 2021 16:33:11 GMT

We did have an issue during the GCP outage our support site experienced a few difficulties. If the issue persists, log out. On the login screen, where you enter your email, you should be able to click "get help" underneath and open a case with the customer success team and they are able to either remedy the web frontend for you, or open a case on your behalf selecting the assets manually in the backend.

Re: Unable to log case

MP18 — Sat, 20 Nov 2021 16:47:01 GMT

@jagannathkale

You can also open up case by calling PA support and if issue persists.

Also if you still have issues opening up case then they can fix this in backend.

Regards