topic Re: modify company name in General Topics

modify company name

Nischalak6 — Sat, 20 Nov 2021 16:36:15 GMT

While registering I entered my company name wrong can I edit it

Re: modify company name

MP18 — Sat, 20 Nov 2021 16:44:41 GMT

Yes you can edit the name.

Also you can call PA support and choose option for admin support instead of technical support.

Regards

Re: modify company name

Nischalak6 — Sat, 20 Nov 2021 16:49:42 GMT

Where can I find pa support if possible please share the link

Re: modify company name

MP18 — Sat, 20 Nov 2021 16:54:37 GMT

@Nischalak6

Here is the link of PA support numbers around the world.

https://www.paloaltonetworks.com/company/contact-support

Choose option 1 and 1 for help.

Regards

Re: modify company name

Nischalak6 — Sat, 20 Nov 2021 17:02:23 GMT

Could'nt resolve it even after pressing 1 and 1.Help me to change the company name

Re: modify company name

MP18 — Sat, 20 Nov 2021 17:04:19 GMT

@Nischalak6

Once you dial the number then you need to choose option1 and it says if you need help for device serial number then press option

So you press option 1 two time.

Hope it helps

Regards

Re: modify company name

Nischalak6 — Sat, 20 Nov 2021 17:08:30 GMT

I have entered the same but the call ended as i pressed 1 and 1. What I have to do?

Re: modify company name

MP18 — Sat, 20 Nov 2021 17:09:53 GMT

May be they have some issues with phone.

You can retry later on today or on Monday

Regards

Re: modify company name

BPry — Sat, 20 Nov 2021 17:18:20 GMT

@Nischalak6,

You can't edit the account name, but if you open a support case they may be able to modify this for you on the backend. If they aren't able to modify it, they should at least be able to get it correct and get your assets and such moved over to a corrected account.

Re: modify company name

jorgenobel — Mon, 22 Nov 2021 15:31:33 GMT

Hello!!

Try in support portal:

https://support.paloaltonetworks.com/Support/Index

I modified my profile here.

Regards.