topic License issue in General Topics

License issue

FWPalolearner — Mon, 29 Nov 2021 12:41:42 GMT

Hello ,

we have a customer who renewed the premium partner support

When we go to License tab , we can see Premium Partner support renewed

But when i go to Support Tab, it still shows date of 2020

Is it cosmetic ? We already tried to fetch the license via cli but same status on support TAB

Re: License issue

PavelK — Tue, 30 Nov 2021 00:26:27 GMT

Thank you for the post @FWPalolearner

Could you confirm whether you are seeing the support to be renewed in Customer Support Portal > Assets > Devices? If yes, I would try to restart management process before taking any further action.

Kind Regards

Pavel

Re: License issue

BPry — Tue, 30 Nov 2021 01:57:38 GMT

@FWPalolearner,

This is just a cosmetic issue, as long as your seeing the correct status on the license tab and through your actual support account you absolutely don't need to worry about the date showing in the support tab.