topic Issue with Ticket Support Application (Get Help) in General Topics

Issue with Ticket Support Application (Get Help)

David_Barral — Thu, 02 Dec 2021 16:32:15 GMT

Hello,

I have a problem while creating a new ticket.

When I arrive to select asset or serial, at the step that says "Find Asset Tenant ID/ Serial #" I can't select the asset and because of this, I can't end the ticket.

Could anybody help me?

Thanks.

Re: Issue with Ticket Support Application (Get Help)

kiwi — Tue, 07 Dec 2021 14:02:20 GMT

Hi @David_Barral ,

I think you may have backline support. Is that correct ? If you do, then only your ASC can open cases on your behalf.

Please reach out to your ASC and open a case with them.

Hope this helps,

-Kiwi.