topic Re: Downloading software updates (Newer OS version) from VM series and Hardware boxes in General Topics

Downloading software updates (Newer OS version) from VM series and Hardware boxes

gayansa.samarakoon — Thu, 02 Dec 2021 22:08:32 GMT

Hi All,

I would really appreciate if you can help me to clear this doubt.

Do we need to register the serial number of firewall ( VM or Hardware box ) in https://support.paloaltonetworks.com in case if we want to download software updates ( Newer OS versions ) in a scenario where Premium Support licenses is not activated. Can we get PanOS updates without registering them in support portal.

Thank you and Regards,

Gayan

Re: Downloading software updates (Newer OS version) from VM series and Hardware boxes

OtakarKlier — Thu, 02 Dec 2021 23:05:31 GMT

Hello,

Yes, this is how the systems know if they are license correctly. Just go into your firewall Device->Licenses then click retrive licenses from server. Make sure the management interface has a way out to the internet. Or you can perform an offline if you download the license from the portal and upload them to your firewall.

Regards,

Re: Downloading software updates (Newer OS version) from VM series and Hardware boxes

gayansa.samarakoon — Fri, 03 Dec 2021 05:43:06 GMT

Hi OtarkarKiller,

Thanks a lot for your prompt reply.

Thank you and Best regards,

Gayan