topic Re: Unable to Download 30 Day PA-VM | An error occurred while processing your request in General Topics

Unable to Download 30 Day PA-VM | An error occurred while processing your request

ahmed1112 — Wed, 17 Nov 2021 02:20:51 GMT

Hi Guys!

So I submitted my request to get my Palo-Alto 30 Day trial license.

I Got Approved & received an email from them with a download link. Now Once I try to download the VM I get the following error:

An error occurred while processing your request.

Reference #172.2d257e68.1637039810.5c09e9b

This is the download link page below:

Re: Unable to Download 30 Day PA-VM | An error occurred while processing your request

LAYER_8 — Thu, 18 Nov 2021 20:11:59 GMT

Please go to support.paloaltonetworks.com and before you enter your email (even if you don't have an account), click the blue get help to open a case with our customer success team who will resolve this for you.

Re: Unable to Download 30 Day PA-VM | An error occurred while processing your request

sbeaure1 — Fri, 03 Dec 2021 16:47:23 GMT

Hello,

I have the same issue. I requested a VM-series demo back in september and was never able to download it.

I don't see any "blue get help" button on support.paloaltonetworks.com. The only option I have is to login to a valid customer support account.