topic Move Customer devices into our support portal in General Topics

Move Customer devices into our support portal

mkinneyita — Fri, 03 Dec 2021 20:23:32 GMT

We have taken over an account. I need to move 4 firewalls for our customer from their existing support portal into our support portal. Can someone give me directions here to get started.

-Mark

Re: Move Customer devices into our support portal

TomYoung — Fri, 03 Dec 2021 22:08:41 GMT

Hi @mkinneyita ,

Here is a great article to transfer a device in the support portal -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNQCA0. You may need to take additional steps for legal transfer.

Thanks,

Tom