Spare-Device / OSS appears as normal Device with expired licence in CSP

x0NeLo — Mon, 29 Nov 2021 11:06:32 GMT

Dear all,

I tried to register a device as spare via "Assets -> Spare" in the CSP, but instead of appering as Spare it is now listed under "Assets -> Devices" with an expired licence. I tried to open a support case via "Get Help", but because the device-licence is expired, i can't select the asset and im never able to finish the support form. Do i need to deactivate the expired licence on the hardware first somehow?

Thanks in adavance

Re: Spare-Device / OSS appears as normal Device with expired licence in CSP

S.Cantwell — Mon, 13 Dec 2021 13:25:52 GMT

Please open a case using the non-expired, non-spare (main/production) firewall SN.

topic Re: Spare-Device / OSS appears as normal Device with expired licence in CSP in General Topics

Spare-Device / OSS appears as normal Device with expired licence in CSP

Re: Spare-Device / OSS appears as normal Device with expired licence in CSP