IOS users are unable to connected with global protect

Joshan_Lakhani — Wed, 22 Dec 2021 13:38:47 GMT

Hi,

Iam facing the issue with global protect is not connected with IOS users and getting this error after entering username and password.

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P1839-T259 12/22/2021 17:19:18:962 Debug( 127): set session proxy to 1-0x104d4b5d0.
P1839-T259 12/22/2021 17:19:18:962 Debug( 237): Portal or gateway login, set connect timeout to 30.0
P1839-T259 12/22/2021 17:19:18:963 Error( 273): Cannot get gateway client cert path
P1839-T259 12/22/2021 17:19:18:964 Info ( 419): Timeouts monitor started, LocalDataTask <26343CDC-0DBF-4F7D-BF70-7C1387885DEC>.<2>, connect timeout 30.0, receive timeout 30.0
P1839-T259 12/22/2021 17:19:19:043 Info ( 530): Finished with deltacrp.dyndns.org:443
P1839-T259 12/22/2021 17:19:19:043 Debug( 482): error detail is HTTPS User Authentication failure.
P1839-T259 12/22/2021 17:19:19:043 Debug( 367): received no data
P1839-T259 12/22/2021 17:19:19:043 Debug( 179): m_bUserAuthentication is set to false.
P1839-T259 12/22/2021 17:19:19:043 Debug(13827): Auth failed. Private header is auth-failed
P1839-T259 12/22/2021 17:19:19:043 Debug( 331): m_errorDetails is HTTPS User Authentication failure..
P1839-T259 12/22/2021 17:19:19:043 Debug(9284): Portal config is NULL.
P1839-T259 12/22/2021 17:19:19:043 Debug(1042): session cleanup.
P1839-T259 12/22/2021 17:19:19:043 Debug(8310): portal status is User authentication failed.
P1839-T259 12/22/2021 17:19:19:043 Debug(6932): --Set state to Disconnected
P1839-T259 12/22/2021 17:19:19:044 Debug(1925): unknown network type.

Re: IOS users are unable to connected with global protect

aleksandar.astardzhiev — Wed, 22 Dec 2021 21:59:22 GMT

Hi @Joshan_Lakhani ,

Based on the error message and the logs it seems your GP client is able to connect to GP portal, but failing to authenticate to GP gateway. Some more experience may be able to guess what could the problem only from few logs you have provide, but it will be much more easy to figure it out if you can share some screenshots or config snippets.

topic IOS users are unable to connected with global protect in General Topics

IOS users are unable to connected with global protect

Re: IOS users are unable to connected with global protect