topic Global Protect is constantly causing network errors. in General Topics

Global Protect is constantly causing network errors.

tabfulton — Wed, 29 Dec 2021 17:54:01 GMT

Since November I have been experiencing issues with Global Protect VPN not connecting properly. Global Protect either causes a slow down in my internet or my local internet to go out with a bunch of "DNS error" or "Network Change" error or "Network not found" errors (Remote Desktop specifically)

Has anyone else ever experienced this problem before?

The business problem: Zoom, Slack, and most importantly Webmail do not work properly because network issues cannot be resolved.

Additional Information:

Small network updates and changes have a huge impact at my company. My company has very few network engineers 2 for over 40,000 employees

Re: Global Protect is constantly causing network errors.

OtakarKlier — Thu, 30 Dec 2021 15:59:13 GMT

Hello,

Check the traffic logs, especially for DNS traffic and make sure its pointing at the nearest DNS servers.

Regards,

Re: Global Protect is constantly causing network errors.

BPry — Thu, 30 Dec 2021 20:39:07 GMT

@tabfulton,

I get the feeling from your question that your an end-user in this case? Unfortunately unless you have administration access to actually review logs, bandwidth graphs, and the rest of the criteria required to actually troubleshoot this issue there's not going to be a lot the community can do to help you.

If you do have access to this information let us know so that we can actually help you troubleshoot properly, but there's a lot of basic troubleshooting information that is missing. If your an end-user without any administration capabilities I'd really recommend reaching out to your IT support staff and letting them know the issues that you are running into. It's possible that it's a known issue that they don't have the resources to fix, or many other things that they could help you troubleshoot.