Frequent PA document errors

Adrian_Jensen — Fri, 07 Jan 2022 18:53:35 GMT

Yesterday and today I have been getting frequent errors while trying to view PA update Release Notes and support documentation. The requested page intermittently comes up blank, with nothing but "Not found" text, or with an error message:

An error occurred while processing your request.

Reference #30.8dbf2617.1641580632.745d72d

This is happening on various proditpdownloads.paloaltonetworks.com/ and docs.paloaltonetworks.com/ paths. AV release notes prior to 1/3 seem to be missing, Apps/Threats release notes intermittently give errors, GP Clientless VPN release notes always give errors, PAN-OS release notes intermittently give errors, and the PAN-OS Administrators Guide intermittently gives errors. Anybody else seeing this?

Re: Frequent PA document errors

BPry — Sat, 08 Jan 2022 05:02:24 GMT

@Adrian_Jensen,

I personally haven't noticed anything on the docs site failing to load. Older AV releases not showing up anymore is actually pretty common, I don't think PAN actually keeps these published for very long considering the frequency at which they update these packages. You'll notice the same thing with WildFire release notes, they just aren't kept published very long.

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Frequent PA document errors

Re: Frequent PA document errors